You’ll move the world forward. Every day, we create the most innovative mapping and location technologies to shape tomorrow’s mobility for the better.
We are proud to be one team of more than 5,000 unique, curious, passionate problem-solvers spread across the world. We bring out the best in each other. And together, we help the automotive industry, businesses, developers, drivers, citizens and cities move towards a safe, autonomous world that is free of congestion and emissions.
We are looking for the best and brightest minds in website development to join our Digital Support team within our Customer Care Unit. The experience and future opportunities will include developing the Zendesk Help Center sites and building integrations in the agent desktop.
What You’ll Do
Develop customisation specifications and create online reference documentation
Optimize front-end and back-end experiences
Assist in analyzing client process improvement through needs analysis and recommending new business models, workflows, or innovative solutions that leverage Zendesk out of the box features
Participate in Growth-Hacking which means implement and evaluate changes ad-hoc.
Support end-users, 3rd party inter-departmental engineers and system administrators
Improve Self-Service for our customer through backend integrations
Support and maintain our technical infrastructure, inlc. the Zendesk backend and our own custom proxy server (deployment and maintenance)
What You’ll Need
There is no set route to become a Web developer at TomTom. But to be successful in this role, this is the kind of profile we have in mind
Patterns/Frameworks, JDBC/ODBC, UML modeling & OOD skills, and Zendesk integration points with external or third-party products
Participate and lead by experience in overall AGILE planning, effort estimation, and resource scheduling
Be willing to work flexible hours, as needed, to hit project deadlines or address production issues
Experience in integrating external, 3rd party APIs with Zendesk preferred
Experience with cloud host management solutions (AWS or Azure) required
Meet your team
We’re TomTom Consumer. We’re going beyond navigation technology to build a full-service community platform that addresses consumers’ needs every step of the way, whether they want to optimize their commute to work, get inspired by delightful landscapes, or make sure they arrive on time to that long-anticipated friends’ reunion. On our team, you’ll help build the world’s largest driving community, while bringing a smarter, safer, more enjoyable on-road experience to all drivers.
We are self-starters who play well with others. Every day, we solve new problems with creativity, meet new people and learn rapidly at our offices around the world. We will invest in your growth and are committed to supporting you. In everything we do, we’re guided by six values We care, putting our heart into what we do; we build trust (you can count on us); we create – it’s how we make a difference; we are confident, but don’t boast; we keep it simple because life is complex enough; and we have fun because life’s too short to be boring.